Privacy Policy

Effective Date: 2025/07/28
Last Updated: 2025/07/28

Introduction

Grown with Love (“we,” “our,” or “us”) operates the website grownwithlove.ca (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We are committed to protecting your privacy and handling your personal information with care and respect. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

Information We Collect

Personal Information You Provide

When you interact with our website, we may collect the following personal information:

  • Account Information: Name, email address, phone number, and shipping/billing addresses when you create an account
  • Order Information: Purchase history, payment information (processed securely by our payment processors), and shipping details
  • Communication Data: Information you provide when contacting us through forms, email, or phone
  • Marketing Preferences: Your preferences for receiving promotional materials and newsletters

Information Automatically Collected

Our website automatically collects certain information through:

  • Cookies and Tracking Technologies: Session cookies, preference cookies, and security-related cookies
  • Security Monitoring: Wordfence Security plugin monitors traffic patterns and login attempts for protection
  • Usage Data: Basic server logs including pages visited and referrer information (minimal collection)
  • Device Information: IP address, browser type, and operating system for security purposes
  • reCAPTCHA v3: Google reCAPTCHA analyzes user interactions to prevent automated abuse
  • Theme Data: The Blocksy theme and companion plugin may collect anonymous usage data to improve functionality

Payment Information Collection

We collect and process payment information through:

  • E-Transfer Payments: When you choose to pay via Interac e-Transfer, we collect your email address and payment confirmation details through our BLAZING Email Transfer Payment Gateway
  • Cryptocurrency Payments: Through NOWPayments, we may collect wallet addresses and transaction hashes for cryptocurrency payments (we support 300+ cryptocurrencies)
  • Payment Security: We do not store banking information or cryptocurrency private keys on our servers

How We Use Your Information

We use the collected information for the following purposes:

Order Processing and Customer Service

  • Process and fulfill your orders
  • Communicate about your purchases and account
  • Provide customer support and respond to inquiries
  • Handle returns, exchanges, and warranty claims

Website Functionality

  • Maintain and improve our website performance
  • Personalize your shopping experience
  • Remember your preferences and settings
  • Provide secure access to your account
  • Security monitoring and threat detection through Wordfence
  • Spam and bot prevention through reCAPTCHA

Marketing and Communications

  • Send order confirmations and shipping notifications
  • Share product updates and promotional offers (with your consent)
  • Conduct customer satisfaction surveys
  • Provide educational content about our products

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business:

  • Payment Processors:
    • BLAZING Email Transfer Payment Gateway for e-Transfer payments
    • NOWPayments for cryptocurrency transactions (300+ supported currencies)
  • Shipping Partners: Canada Post (integrated through Canada Post Shipping for WooCommerce plugin)
  • Security Services:
    • Wordfence Security for website protection and threat monitoring
    • Google reCAPTCHA v3 for automated abuse prevention
  • Website Services: WordPress hosting providers, backup services (All-in-One WP Migration), CDN services
  • Theme Services: Blocksy theme and Blocksy Companion plugin for enhanced functionality

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption: All sensitive data is encrypted during transmission using SSL/TLS
  • Secure Storage: Personal information is stored on secure servers with restricted access
  • Access Controls: Only authorized personnel have access to personal data
  • Security Monitoring: Wordfence Security actively monitors for threats and malicious activity
  • Two-Factor Authentication: Admin accounts are protected with 2FA
  • Automated Bot Protection: reCAPTCHA v3 prevents automated abuse and spam
  • Regular Updates: We maintain current security software and protocols
  • Payment Security: We do not store credit card information on our servers
  • Firewall Protection: Web Application Firewall blocks common attacks

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Access and Control

You have the following rights regarding your personal information:

  • Correction: Update or correct inaccurate personal information
  • Deletion: Request deletion of your personal information (subject to legal requirements)

Marketing Communications

  • Opt-out: Unsubscribe from marketing emails at any time
  • Preferences: Update your communication preferences in your account settings
  • Do Not Track: We respect browser “Do Not Track” signals where technically feasible

Cookie Management

You can control cookies through your browser settings:

  • Block all cookies (may affect website functionality)
  • Delete existing cookies
  • Set preferences for future cookies

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

  • Account Information: Retained while your account is active and for a reasonable period after closure
  • Marketing Data: Retained until you opt-out or we determine it’s no longer needed
  • Website Analytics: Aggregated and anonymized data may be retained indefinitely

Children’s Privacy

Our services are not intended for individuals under the age of 19 (or the legal age of majority in your jurisdiction). We do not knowingly collect personal information from minors. If we become aware that we have collected information from a person under the legal age, we will delete that information promptly.

WordPress and Plugin Data Collection

WordPress Core

Our website is built on WordPress, which may collect certain technical information for functionality and security purposes.

WooCommerce

Our e-commerce functionality is powered by WooCommerce, which processes:

  • Order data and transaction information
  • Customer account information
  • Basic product analytics and store performance data

Security Plugins

  • Wordfence Security: Monitors website traffic, login attempts, and potential security threats. Collects anonymized security data to improve threat detection across the Wordfence network.
  • Google reCAPTCHA v3: Analyzes user interactions to distinguish between humans and automated bots. Google may collect behavioral data during this process.

Blocksy Theme and Companion

We use the Blocksy theme with its companion plugin, which may collect:

  • Anonymous theme usage data to improve functionality
  • Website performance metrics
  • Feature usage statistics (anonymized)

Payment Plugins

  • BLAZING Email Transfer Payment Gateway: Processes e-Transfer payment confirmations and email communications
  • NOWPayments for WooCommerce: Handles cryptocurrency payment processing with over 300 supported currencies

Shipping Integration

  • Canada Post Shipping for WooCommerce: Integrates with Canada Post to provide accurate shipping quotes and tracking information

Website Maintenance

  • All-in-One WP Migration and Backup: Creates backups of website data for security and maintenance purposes (data stored securely)

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Updating the “Last Updated” date
  • Sending email notifications for significant changes (if you have provided your email)

Your continued use of our services after any changes indicates your acceptance of the updated policy.

This Privacy Policy is designed to be transparent about our data practices. If you have questions or need clarification on any section, please don’t hesitate to contact us.